Accelerate Your Dental Practice with Malika and Michelle

AYDP: Dental Warranty with Brad Titensor

Accelerating Your Dental Practice Episode 20,
Dental Warranty with Brad Titensor
This episode’s guest, Brad from Dental Warranty, sheds light on the new way that patients are protecting their dental investments. Dental Warranty is working with practices nationwide to provide peace of mind to patients by covering their dental procedures for up to six years. This also allows for practices to see an increased case acceptance rate as well as allow for patients to feel good about coming back to keep up maintenance on their investments knowing that they are protected. Dental Warranty is also giving AYDP listeners a special deal – mention AYPD and get started for just $250.
0:31 Introducing Brad from Dental Warranty
1:56 What is Dental Warranty?4:30 Protection through Dental Warranty
9:30 How patients sign up
15:20 Coverages and Warranties18:55 Appealing to patient needs in the modern world19:55 Brad’s example24:20 What training and presenting protection looks like in office
27:55 Getting in touch with Brad and Special Offer for AYDP listeners 32:45 Closing
Brad Titensor
Director of Sales Dental Warranty dentalwarrantycorp.comCall or text972-345-8998
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Communication

Accelerating Your Dental Practice Episode 19, Communication
Effective communication is essential for an efficient dental practice. By establishing clear expectations and reminding patients ahead of time of office protocols and policies, you can prevent costly last-minute cancellations and tardiness. Equally important is maintaining clear communication with your staff to avoid redundancy in questioning patients. Instill trust and clarity in both your staff and patients. Remember, respect is a two-way street!
0:22 Conversation starts 1:15 Paperwork woes 6:54 Cancelation protocol 9:25 Late patients
11:30 Patient handoff15:04 Morning huddle 15:50 Office communication 19:50 Leadership25:20 In closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Accelerating Your Dental Practice with AI and Technology

Accelerating Your Dental PracticeEpisode 18, Accelerating Your Dental Practice with AI and Technology
AI is the future and dental practices are no exception. AI technology can provide accurate diagnoses, bill for services, make X-rays easier to understand, and that’s just the tip of the iceberg. AnnMarie DePalma predict that AI will be a critical component to density in just a few short years. She’s a published oral health professional, consultant, trainer, speaker, and writer. Looking at the big picture, AI will help dentists work smarter, not harder. From buy-in to cost savings, a wide range of concerns are put to rest in this episode.
0:22 Introducing AnnMarie
2:42 AI7:36 Hygienists9:15 API
9:55 Billing and diagnosing
12:40 Stages of AI15:45 Future 5-10 years
19:20 Near future of AI
22:32 Documentation
27:30 The big picture
32:19 Outro
AnnMarie DePalma
https://www.linkedin.com/in/annmariedepalma/
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYPD: Back to School

Successful dental practices need to plan ahead to handle both slow and busy periods throughout the year. Back-to-school/September is a common scheduling slump, when families prioritize school and after- school actives. However, offices are slammed in December when patients rush to use their dental benefits in time. This summer has also been slow, with a record number of families taking vacations abroad. Malika and Michelle offer a variety of creative solutions to take advantage of these slow and busy times.
0:22 Back to school scheduling 4:40 Marketing8:10 Incentives8:43 Football mouthguard 10:20 True active patient number 14:10 Team building
17:00 Importance of planning22:45 Reviews and goal setting 26:10 Scheduling woes and traveling 30:07 Outro
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYPD: Online Presence

Just how important is a dentist office’s online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA.
0:22 Introducing Ken2:50 Online presence importance 4:40 SEO8:12 How to ask for review9:38 Negative feedback12:55 Involving the team14:50 Incentivizing reviews16:10 Responding21:00 Fake reviews24:10 Employee reviews27:25 Raving Patients30:28 Yelp31:40 BirdEye37:52 Get in touch
Dr. Len Tau
drlentau.com(215) 292 2100len@drlentau.comhttps://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Focus on Patient Care

Malika and Michelle focus on patient care. How can dental practices ensure that patients feelvalued and cared for? To start, have systems in place to avoid excessive re-scheduling and longwait times. Dentists shouldn’t take on more patients than they can handle, especially if they areshort-staffed. Decide what kind of experience you want patients to have when they walk in thedoor. This might mean re-training your front desk, outsourcing work overseas, and turning awaynew patients.
0:22 Topic of conversation4:38 New patient number 9:45 Short-staffed offices13:50 Scheduling chaos18:40 Take care of staff23:00 Your vision30:00 Outsourcing32:40 Outro
Malika Azargoon ZarDentalConsulting.comhttps://www.linkedin.com/in/zardentalconsulting/malika@ZarDentalConsulting.com
Michelle Affanatoaffinitymanagement.coNew To Dental Bootcamphttps://www.facebook.com/michelle.affinitymanagement/michelle@affinitymanagement.co

AYDP: Maximizing Your Dental Assistant’s Potential

Kevin Henry is a dental assistant champion, the Co-Founder of IgniteDA, and the host of theDental Assistant Nation Podcast. He’s been in the dentistry industry since 1999 and has seen ashift in power dynamics as the demand for friendly, punctual, and reliable dental assistants hasskyrocketed. Kevin recommends that dentists steer clear of micromanaging and conduct biannual“stay interviews” to ensure that dentals assistants feel appreciated, understood, and empowered. 
0:22 Introducing Kevin2:06 Hiring crisis6:20 Power shifts7:06 Leadership8:17 Leadership Course by Mark Murphy9:10 Stay interviews12:52 Pitfalls of dentists/assistant relationship15:05 Retaining talent23:40 Get connected25:02 Outro 
Kevin Henrykevin.henry@igniteda.comhttps://www.linkedin.com/in/kevinhenryigniteda/https://www.kevinspeaksdental.com/Dental Assistant Nation Podcasthttps://podcasts.apple.com/us/podcast/dental-assistant-nation/id1338558591Battling the Demons of Dental Assisting by Kevin Henryhttps://www.amazon.com/Battling-Beating-Demons-Dental-Assisting/dp/1947480057/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=
Leadership Course by Mark Murphy -- The Science and Principles of Managing Peoplehttps://www.leadershipiq.com/products/the-science-and-practices-of-managing-people-6-week-online-certificateprogram
Malika Azargoon ZarDentalConsulting.comhttps://www.linkedin.com/in/zardentalconsulting/malika@ZarDentalConsulting.com
Michelle Affanatoaffinitymanagement.coNew To Dental Bootcamphttps://www.facebook.com/michelle.affinitymanagement/
Michelle@affinitymanagement.co
 

AYDP: Practice Appraisals

In this episode, Malika and Michelle welcome guest, Dr. Tony Stefanou. Tony is a trained dentist turned businessman and Certified Business Intermediary.  He is the CEO and Founder of Connect the Dents, a business development consulting and M&A (Merger & Acquisition) advisory company specific to the dental industry. 
Whether you plan to sell, want to expand, or are bringing on an associate, it's a smart idea to get an appraisal to know the value of your dental practice.
0:22 Introducing Tony4:42 Practice evaluations9:06 Expanding practice16:10 Private buyer evaluation VS DSO26:52 Over/under valuations28:08 Get connected 
 
Tony Stefanou, DMDconnectthedents.comtonydmd@gmail.comhttps://www.linkedin.com/in/tonydmd/
 
Malika Azargoon ZarDentalConsulting.comhttps://www.linkedin.com/in/zardentalconsulting/malika@ZarDentalConsulting.com
 
Michelle Affanatoaffinitymanagement.coNew To Dental Bootcamphttps://www.facebook.com/michelle.affinitymanagement/michelle@affinitymanagement.co
 
 
 
 

AYDP: Incentive Plans

Having an incentive program in place is a terrific approach to recruit in and retain staff members. Investing in your team not only makes them feel valued, it’s a fun way to reach goals in the office.
For more examples of bonus programs, email Malika or Michelle with "Incentive Program" in the subject line at malika@ZarDentalConsulting.com andmichelle@affinitymanagement.co
0:22 Introducing1:52 Bonus programs3:55 Timing incentives6:14 Get creative10:14 Metrics and goals19:10 Team building23:20 Email us25:18 Outro 
 
Malika Azargoon ZarDentalConsulting.comhttps://www.linkedin.com/in/zardentalconsulting/malika@ZarDentalConsulting.com
Michelle Affanatoaffinitymanagement.coNew To Dental Bootcamphttps://www.facebook.com/michelle.affinitymanagement/michelle@affinitymanagement.co
 

AYDP: Your Practice is Your Best Asset

In this episode, Malika and Michelle welcome guest, Natasha Gillis. Natasha is a dental and medical business lawyer with the Gillis Firm. She represents dental practices in their start-up needs, acquisitions, partnership changes, and sales.
Today, she offers some general legal advice. Topics covered: associate retention, acquisitions, partnerships, contracts, taxes, and trademarking. Natasha says, “treat your practice as a true business asset.”
0:22 Introducing Natasha1:08 Practice is a business asset5:40 Employee contracts9:16 Partnership agreements16:10 Startups vs acquisitions21:30 Trademarking31:02 Outro
Natasha Gillis, Esq of The Gillis Firm
https://www.linkedin.com/in/sngillis/https://www.facebook.com/TheSmilingLawyerhttps://www.thegillisfirm.comInstagram @TheSmilingLawyer
Malika Azargoon ZarDentalConsulting.comhttps://www.linkedin.com/in/zardentalconsulting/
Michelle Affanatoaffinitymanagement.coNew To Dental Bootcamphttps://www.facebook.com/michelle.affinityman