Accelerate Your Dental Practice with Malika and Michelle

AYDP: Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura

Accelerating Your Dental PracticeEpisode 25, Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura
On this episode, Malika and Michelle are joined by Amanda DeMoura. Amanda is the Founder of Essential Dental Services, a dental billing company made up of dental practice managers. Amanda and Essential Dental Services are ready with custom help with claims, billing and insurance tasks. Amanda shares insights on what makes a more cohesive team, keeping an office productive as well as getting on top of proper documentation and why it is so important. The team pinpoints the top things that cause AR reports to build, why outsourcing is beneficial and what this looks like too. Finally, Amanda shares her own podcast happenings and Michelle shares a funny story from her office days that is a must hear.
00:32 Introducing Amanda DeMoura01:25 The disconnect between the Administrative and the Clinal Teams04:00 The struggles of Perio Charting and Documentation – How to get it done 09:35 Clinical Notes – Why they are so important13:00 Time Management – a balance between Productivity and Profitability 13:28 The Top 3 things that build up an Aging Report15:15 V erification of Benefits17:00 Outsourcing to keep claims from building19:50 Being days ahead of Verification to Maximize Productivity22:20 Setting good habits with patients and Insurance23:05 The “fainting” patient24:30 “The Breath of Fresh Air” Dental Podcast and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
Amanda DeMoura
https://essentialdentalservices.com/ https://www.instagram.com/essentialdentalservices/ amanda@essentialdentalservices.com

AYDP: Optimizing Your Practice with Office Manager Beverly Wilburn

Accelerating Your Dental PracticeEpisode 24, Optimizing Your Practice with Office Manager Beverly Wilburn
On this episode, Malika and Michelle are joined by Beverly Wilburn. Beverly is an office manager for a successful dental office that specializes in periodontics and dental implants. Beverly is an AADOM Diplomate who also recently won Practice Administrator of the Year. Topics including what to do and what not to do in the office, building and cultivating relationships within the office, different types of office managers as well as what it takes to have the role are discussed. Being an Office Manager means so many different things and the role can vary depending on office needs but being willing to step in and be involved is one of the most important qualities that one can have. The Office Manager role really ties the whole practice together and is a major component to a successful office.
00:28 Introducing Beverly Wilburn01:40 Varying types of Office Managers03:40 The Office Manager role05:00 The tools that create a good Manager07:15 Qualities of an Office Manager10:35 Being an involved part of the team13:30 Resources and building a network for success17:30 Advice for the Office Manager on empowering the team
19:55 Your relationship with the team as an Office Manager
23:50 Why conferences and trainings are so important28:05 Advice to the Dr. – Clearly define the Office Manager role 30:00 Support within the office – Good Coaching and more31:05 Closing and where to find Beverly
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
Beverly Wilburn
https://www.linkedin.com/in/beverlywilburn/ https://www.facebook.com/beverly.wilburn/ https://www.instagram.com/dearbevvie_/

AYDP: Optimizing Insurance and Financial Planning with Nick Cepparulo

Accelerating Your Dental Practice
Episode 23, Optimizing Insurance and Financial Planning with Nick Cepparulo
 
This month, Malika and Michelle are joined by Nick Cepparulo, Vice President of CFS Dental Division. Nick talks about how their financial services can assist in optimizing a practice’s finances through insurance evaluation and assistance in assessing finances. Nick discusses the benefits of looking at insurance policies often to understand them better and also to get the most out of the purchased coverage. A deep dive on the different types of insurances startups might need is talked about as well as why it’s important to look at one’s policy prior to renewal in order to make sure it’s the correct one for them and that the price is right too. Although in the moment spending money for something that may or may not happen seems unimportant, these policies can be lifesaving and the team shares personal experiences and moments when they have been used. Protecting the business and lives that are involved within a practice is important for anyone trying to grow and accelerate their dental practice and Nick and the CFS Dental Division make that easier.
 
00:35                                        Introducing Nick and CFS Dental Division
01:25                                        How Insurance and Financial Planning can accelerate your practice
02:45                                        How often you should reevaluate your insurance policies
06:00                                        What insurances startups will need
08:50                                        Business insurances
12:00                                        Why insurance policies are important in time of crisis
18:00                                        Life insurance is for anyone of any age
20:00                                        Full service financial planning via CFS’s sister company
26:00                                        Being educated and aware as a startup
28:30                                        Why having an advisor is so important
34:00                                        Closing
 
Nick Cepparulo
www.CFSdentaldivision.com
https://www.instagram.com/cfsdentaldivision/
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Marketing Your Practice on Social Media with Minal Sampat

Accelerating Your Dental PracticeEpisode 22, Marketing Your Practice on Social Media with Minal Sampat
This month, Malika and Michelle are joined by Minal Sampat. Minal is a Marketing Strategist, Bestselling Author, and Speaker who is passionate about what Social Media can do for practices. In this episode Minal discusses all aspects of how marketing on social platforms can really help practices stand out from the rest. She discusses how to get started and even what the best way to get started is. Minal also gives advice on how to create a natural and organic atmosphere on social media. Practices can have a presence on social media that is easy and also gains traction just by being authentic. The first step to using social media to one’s advantage is getting started, the rest comes easy by just keeping content natural to the practice and individual.
00:40 Introducing Minal Sampat01:30 Marketing on Social Media02:15 The good, the bad, and the ugly of Social Media 06:35 Starting on Social Media07:30 Does your practice need Social Media?09:00 Creating an easy and organic post16:25 How many posts should you post?19:25 Creating captions that work20:30 Strategies for gaining followers26:25 Network with patients and their businesses 28:50 You don’t have to share what you don’t want to 31:30 Closing thoughts
Minal Sampat
https://minalsampat.com/ https://marketologist.com/ Info@MinalSampat.com
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Knowing Your KPIs

 
Accelerating Your Dental Practice
Episode 21, Knowing Your KPIs
 
This episode is all about Key Performance Indicators, or KPIs. KPIs can give practices a good idea on what the practice is looking like from a data standpoint. Malika and Michelle discuss their favorite KPIs and what these mean for a practice. No two practices are the same and personalized analytics can tell a very unique story about a practice. Michelle and Malika, with their experiences in offices across the country, give insight on how these analytics can be used and the expectations associated with certain metrics. Overall KPIs can be incredibly useful for the success of a practice.
 
 
 
00:45                                       Introducing the topic: KPIs
02:25                                       Malika’s Favorite KPI
07:30                                       Michelle’s Favorite KPI
12:40                                       Hygiene Reappointment Metrics
14:05                                       When to Schedule the next Appointment
15:10                                       Office Production Overall
18:01                                       Pediatric Practices and KPIs
20:14                                       Insurance Claims
23:20                                       Using Analytics to streamline reports and KPIs
26:10                                       Keeping up with your Metrics
27:20                                       Closing
 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Dental Warranty with Brad Titensor

Accelerating Your Dental Practice Episode 20,
Dental Warranty with Brad Titensor
This episode’s guest, Brad from Dental Warranty, sheds light on the new way that patients are protecting their dental investments. Dental Warranty is working with practices nationwide to provide peace of mind to patients by covering their dental procedures for up to six years. This also allows for practices to see an increased case acceptance rate as well as allow for patients to feel good about coming back to keep up maintenance on their investments knowing that they are protected. Dental Warranty is also giving AYDP listeners a special deal – mention AYPD and get started for just $250.
0:31 Introducing Brad from Dental Warranty
1:56 What is Dental Warranty?4:30 Protection through Dental Warranty
9:30 How patients sign up
15:20 Coverages and Warranties18:55 Appealing to patient needs in the modern world19:55 Brad’s example24:20 What training and presenting protection looks like in office
27:55 Getting in touch with Brad and Special Offer for AYDP listeners 32:45 Closing
Brad Titensor
Director of Sales Dental Warranty dentalwarrantycorp.comCall or text972-345-8998
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Communication

Accelerating Your Dental Practice Episode 19, Communication
Effective communication is essential for an efficient dental practice. By establishing clear expectations and reminding patients ahead of time of office protocols and policies, you can prevent costly last-minute cancellations and tardiness. Equally important is maintaining clear communication with your staff to avoid redundancy in questioning patients. Instill trust and clarity in both your staff and patients. Remember, respect is a two-way street!
0:22 Conversation starts 1:15 Paperwork woes 6:54 Cancelation protocol 9:25 Late patients
11:30 Patient handoff15:04 Morning huddle 15:50 Office communication 19:50 Leadership25:20 In closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Accelerating Your Dental Practice with AI and Technology

Accelerating Your Dental PracticeEpisode 18, Accelerating Your Dental Practice with AI and Technology
AI is the future and dental practices are no exception. AI technology can provide accurate diagnoses, bill for services, make X-rays easier to understand, and that’s just the tip of the iceberg. AnnMarie DePalma predict that AI will be a critical component to density in just a few short years. She’s a published oral health professional, consultant, trainer, speaker, and writer. Looking at the big picture, AI will help dentists work smarter, not harder. From buy-in to cost savings, a wide range of concerns are put to rest in this episode.
0:22 Introducing AnnMarie
2:42 AI7:36 Hygienists9:15 API
9:55 Billing and diagnosing
12:40 Stages of AI15:45 Future 5-10 years
19:20 Near future of AI
22:32 Documentation
27:30 The big picture
32:19 Outro
AnnMarie DePalma
https://www.linkedin.com/in/annmariedepalma/
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYPD: Back to School

Successful dental practices need to plan ahead to handle both slow and busy periods throughout the year. Back-to-school/September is a common scheduling slump, when families prioritize school and after- school actives. However, offices are slammed in December when patients rush to use their dental benefits in time. This summer has also been slow, with a record number of families taking vacations abroad. Malika and Michelle offer a variety of creative solutions to take advantage of these slow and busy times.
0:22 Back to school scheduling 4:40 Marketing8:10 Incentives8:43 Football mouthguard 10:20 True active patient number 14:10 Team building
17:00 Importance of planning22:45 Reviews and goal setting 26:10 Scheduling woes and traveling 30:07 Outro
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYPD: Online Presence

Just how important is a dentist office’s online presence and Google reviews? To answer this in depth, Malika and Michelle bring on an expert. Dr. Len Tau is a retired dentist, dental consultant, speaker, podcaster, author, and the General Manager of Dental Vertical at BirdEye, a patient experience platform. His private Facebook group “Raving Patients,” is a place for dentists to discuss marketing and social media to make their offices more visible and credible. Today, Len shares how to handle a bad review, what the ideal rating is, how to ask for a review, and how to respond to reviews without violating HIPAA.
0:22 Introducing Ken2:50 Online presence importance 4:40 SEO8:12 How to ask for review9:38 Negative feedback12:55 Involving the team14:50 Incentivizing reviews16:10 Responding21:00 Fake reviews24:10 Employee reviews27:25 Raving Patients30:28 Yelp31:40 BirdEye37:52 Get in touch
Dr. Len Tau
drlentau.com(215) 292 2100len@drlentau.comhttps://www.facebook.com/groups/ravingpatient/ https://www.linkedin.com/in/drlentau/https://www.facebook.com/DrLenTau/ https://open.spotify.com/show/1RDCn77A9Bmoy7e9ffbtgd?si=3be8f9b3122748ac
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co