AYDP: Optimizing Your Practice with Office Manager Beverly Wilburn

Accelerating Your Dental Practice
Episode 24, Optimizing Your Practice with Office Manager Beverly Wilburn

On this episode, Malika and Michelle are joined by Beverly Wilburn. Beverly is an office manager for a successful dental office that specializes in periodontics and dental implants. Beverly is an AADOM Diplomate who also recently won Practice Administrator of the Year. Topics including what to do and what not to do in the office, building and cultivating relationships within the office, different types of office managers as well as what it takes to have the role are discussed. Being an Office Manager means so many different things and the role can vary depending on office needs but being willing to step in and be involved is one of the most important qualities that one can have. The Office Manager role really ties the whole practice together and is a major component to a successful office.

00:28 Introducing Beverly Wilburn
01:40 Varying types of Office Managers
03:40 The Office Manager role
05:00 The tools that create a good Manager
07:15 Qualities of an Office Manager
10:35 Being an involved part of the team
13:30 Resources and building a network for success
17:30 Advice for the Office Manager on empowering the team

19:55 Your relationship with the team as an Office Manager

23:50 Why conferences and trainings are so important
28:05 Advice to the Dr. – Clearly define the Office Manager role 30:00 Support within the office – Good Coaching and more
31:05 Closing and where to find Beverly

Malika Azargoon

ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com

Michelle Affanato

affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

Beverly Wilburn

https://www.linkedin.com/in/beverlywilburn/ https://www.facebook.com/beverly.wilburn/ https://www.instagram.com/dearbevvie_/