Accelerate Your Dental Practice with Malika and Michelle

AYDP: Introduction to Dr. Sam's Journey

Episode 34: In this episode we introduce Dr. Sam! Join us as Dr. Sam goes in depth on her unique startup experience, building a patient base, hiring and training challenges, and so much more!
 
Chapters: 
0:00 Introduction to Dr. Sam's Journey
2:50 The Unique Startup Experience 
9:10 Building a Patient Base
16:23 Hiring and Training Challenges
18:44 Navigating Team Dynamics in Startups
24:16 Reflections on Financial Foundations
27:39 Setting Goals for Growth and Stability 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 
Dr. Sam 
https://www.southboulderpediatricdentistry.com/about/philosophy
@sobopediatricdentistry
 
 

AYDP: Enhancing Patient Experience and Handoffs

Episode 33: In this episode Michelle and Malika discuss Enhancing patient experience and Handoffs. Everything from the importance of follow-ups and communication to navigating financial conversations with patients! 
Chapters:
0:00 Enhancing Patient Experience and Handoffs
9:58 The Importance of Follow-Ups and Communication 
18:36 Measuring Case Acceptance and Treatment Plans
25:21 Navigating Financial Conversations with Patients 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 

AYDP: Introduction to Alternative Hygiene Scheduling Models

Episode 32: Intro to Alternative Hygiene Scheduling Models 
In this episode Malika, Michelle, and special guest Rachel Wall discuss the importance of understanding Traditional, Assisted, and Alternative hygiene models, Benefits of incorporating Alternative hygiene into your practice, overcoming financial concerns in assisted hygiene, Implementing assisted hygiene into your practice, The role of dentists in hygiene care, and so much more! 
 
Chapters: 
0:00  Introduction to Alternative Hygiene Scheduling Models
1:29  Understanding Traditional vs. Alternative Hygiene Models
3:32  Benefits of Alternative Hygiene Scheduling 
7:13  Assisted vs. Accelerated Hygiene Explained
9:19  Overcoming Financial Concerns in Assisted Hygiene 
11:34  Implementing Assisted Hygiene in Practices 
14:49  Utilizing Assisted hygiene in Pediatric Practices 
18:31  Navigate State Regulations in Hygiene Practices
20:50  Maximizing Hygiene Productivity and Standards 
22:44  The Role of Dentists in Hygiene Care
29:44  Patient Capacity for Full-Time Hygienists 
31:17  Planning for Successful Implementation of Hygiene Models
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/ 
malika@ZarDentalConsulting.com 
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/  michelle@affinitymanagement.co 
 
Rachel Wall
Rw@inspiredhygiene.com 
 
 
 

AYDP: Insurance with Malika

Accelerating Your Dental Practice
Episode 30, Insurance with Malika
 
This time, Malika and Michelle offer insight on Insurance! The team discusses how long it takes for startups or acquisitions to start seeing insured patients and what this looks like as well as information on working with third-party administrators. Malika also discusses timelines, how to navigate the insurance process, and even small pearls of wisdom that you do not want to miss!
 
 
 
00:24                           Introduction and Malika Introduces The Insurance Topic
01:30                           How Quickly Can You Get in Network – The #1 Question
02:40                           Knowing What You’re In Network With
05:25                           Using the Data and Pulling Fee Schedules
07:30                           Deciding on Which Insurance to Utilize
09:30                           How Long Getting In-Network Can Take
14:00                           Credentialing
16:30                           Associate Onboarding and Credentialing
18:20                           Third Party Administrators
23:00                           Keeping on Top of Your Fee Schedules
27:00                           Reach out to the Insurance Carrier before Associating or Getting                                                    Credentialed
29:00                           Closing Goodbyes
 
 
 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Team Building with Dr. Josh Kuykendall

Accelerating Your Dental Practice
Episode 29, Team Building with Dr. Josh Kuykendall
 
On this month’s episode, Malika and Michelle are joined by Dr. Josh Kuykendall. Dr.  Kuykendall owns a practice in Spring, Texas and has heaps of knowledge on team moral, keeping employees motivated, and building a good office culture. Dr. Kuykendall shares specifics about the office culture he has created and the types of team building activities he facilitates throughout the year. The team discusses why these types of events are so important and what they truly mean to the employees that participate. Dr. Kuykendall shares several amazing and unique things that his practice does but wait until the end of the episodes to hear about the massive turn out that Free Dental Day at the office had one year!
 
00:45                            Introducing Dr. Josh Kuykendall
02:45                            Profit Sharing and Employee Motivation
05:30                            Implementing Change and Sticking with It
08:35                            Weekly Gift Card Incentive Raffle
14:55                            Keeping Employees Happy
18:30                            Monthly Outing Incentive
23:35                            Quarterly Team Building
28:20                            Retention in Staffing and Impact
32:00                            Holiday Event for the Staff
34:00                            Holiday Bonuses and Attendance
40:50                            Free Dental Day
45:30                            Closing Thoughts
                                   
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
 
Josh Kuykendall
info@springdentist.com
https://www.springdentist.com/
https://www.instagram.com/springdentist/

AYDP: Mastering Time Management

Accelerating Your Dental Practice Episode 28, Mastering Time Management
On this episode, Malika and Michelle discuss time management within a practice. Join the team as they dive into how everyone in the office can become more efficient when they really focus on finding time for uninterrupted work and getting creative with the way that they do work. With their combined knowledge of clients and working in offices themselves, Malika and Michelle push further to really understand and breakdown where improvements can be made to the office schedule which is a major way to improve time management as well. When we understand what our days look like and truly evaluate our time realistically, improvements to efficiency can be made with ease!
00:55 Introduction and Time Management02:05 Scheduling and Keeping Time Estimates Realistic06:00 Setting Your Workspace up For Success07:55  Being Efficient in the Morning to Prepare for the Day10:35  Hygienists and Scheduling the Right Amount of Time16:55 Adjusting Appointment Time to Streamline the Patient Experience. 20:15 Challenges with Administrative Work21:45 Outsourcing for Time Efficiency23:00 Finding Time for Uninterrupted Work27:50 Getting Creative with Catching Up on Work29:00 Final Thoughts and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Staffing

Accelerating Your Dental Practice Episode 27, Staffing
On this episode, Malika and Michelle tackle staffing within the practice. Topics such as proper onboarding, why checking references is so important as well as things to go over when presenting an offer letter are discussed. Malika and Michelle pull from client experiences and other issues that they have come across to give advice on everything from scheduling, to hiring the right HR company. For those with practices that need structure within the realm of staffing, this episode is full of valuable information to set a practice up for success.
00:31 Introduction with Malika and Michelle01:29 Staffing and What Hiring Looks Like Now02:15 Having a System for Onboarding06:30 References and Background Checks10:10 Job Description Overview12:05 Hours and Scheduling within the Office18:01 Taking Time Off21:21 How Proper Documentation Could Save the Practice
22:35 Having a Handbook and Hiring the Right HR Company
24:15 Abiding by Rules and Regulations29:59 Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
HR Companies Mentioned:
Bent Ericksen
Cedar Solutions
HR for Health

AYDP: Growing Your Practice with Dental Practice Expert Dr. David Maloley

On this episode, Malika and Michelle are joined by Dr. David Maloley. Dr. Maloley is a dental expert, author, speaker and coach focusing on creating dream dental practices. On this episode, hear Dr. Maloley’s takes on how to improve the practice as a whole, including topics like burnout, how to focus on the what drives employees, as well as how to create a productive office culture. The team dives deep into tricky employees, hiring the right fit to the team, as well as where to be able to compromise and balance. Finally, Dr, Maloley shares a final note and advice you’re sure to want to hear.
00:30 Introducing Dr. Maloley02:45 Burnout and Personal Breaking Points05:10 Most Common Burnout Symptoms and Signs09:00 Dos and Don’ts of Tackling and Confronting Burnout12:35 Cultivating a Culture in the Office14:30 Performance and Expectations16:30 Having Difficult Conversations and Sticking to Company Values 19:00 Book Recommendations for Communication20:35 Generational Differences and Work Life Balance28:50 Training and Setting Employees up for Success32:25 Advice for When Things Get Tough38:25 Final Advice and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
David Maloley
https://relentlessdentist.com/ https://www.facebook.com/RelentlessDentist dr.dave@relentlessdentist.com

AYDP: Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura

Accelerating Your Dental PracticeEpisode 25, Optimizing Your Practice with Billing and Outsourcing Expert Amanda DeMoura
On this episode, Malika and Michelle are joined by Amanda DeMoura. Amanda is the Founder of Essential Dental Services, a dental billing company made up of dental practice managers. Amanda and Essential Dental Services are ready with custom help with claims, billing and insurance tasks. Amanda shares insights on what makes a more cohesive team, keeping an office productive as well as getting on top of proper documentation and why it is so important. The team pinpoints the top things that cause AR reports to build, why outsourcing is beneficial and what this looks like too. Finally, Amanda shares her own podcast happenings and Michelle shares a funny story from her office days that is a must hear.
00:32 Introducing Amanda DeMoura01:25 The disconnect between the Administrative and the Clinal Teams04:00 The struggles of Perio Charting and Documentation – How to get it done 09:35 Clinical Notes – Why they are so important13:00 Time Management – a balance between Productivity and Profitability 13:28 The Top 3 things that build up an Aging Report15:15 V erification of Benefits17:00 Outsourcing to keep claims from building19:50 Being days ahead of Verification to Maximize Productivity22:20 Setting good habits with patients and Insurance23:05 The “fainting” patient24:30 “The Breath of Fresh Air” Dental Podcast and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
Amanda DeMoura
https://essentialdentalservices.com/ https://www.instagram.com/essentialdentalservices/ amanda@essentialdentalservices.com

AYDP: Optimizing Your Practice with Office Manager Beverly Wilburn

Accelerating Your Dental PracticeEpisode 24, Optimizing Your Practice with Office Manager Beverly Wilburn
On this episode, Malika and Michelle are joined by Beverly Wilburn. Beverly is an office manager for a successful dental office that specializes in periodontics and dental implants. Beverly is an AADOM Diplomate who also recently won Practice Administrator of the Year. Topics including what to do and what not to do in the office, building and cultivating relationships within the office, different types of office managers as well as what it takes to have the role are discussed. Being an Office Manager means so many different things and the role can vary depending on office needs but being willing to step in and be involved is one of the most important qualities that one can have. The Office Manager role really ties the whole practice together and is a major component to a successful office.
00:28 Introducing Beverly Wilburn01:40 Varying types of Office Managers03:40 The Office Manager role05:00 The tools that create a good Manager07:15 Qualities of an Office Manager10:35 Being an involved part of the team13:30 Resources and building a network for success17:30 Advice for the Office Manager on empowering the team
19:55 Your relationship with the team as an Office Manager
23:50 Why conferences and trainings are so important28:05 Advice to the Dr. – Clearly define the Office Manager role 30:00 Support within the office – Good Coaching and more31:05 Closing and where to find Beverly
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
Beverly Wilburn
https://www.linkedin.com/in/beverlywilburn/ https://www.facebook.com/beverly.wilburn/ https://www.instagram.com/dearbevvie_/