Accelerate Your Dental Practice with Malika and Michelle

AYDP: Introduction to Dr. Sam's Journey

Episode 34: In this episode we introduce Dr. Sam! Join us as Dr. Sam goes in depth on her unique startup experience, building a patient base, hiring and training challenges, and so much more!
 
Chapters: 
0:00 Introduction to Dr. Sam's Journey
2:50 The Unique Startup Experience 
9:10 Building a Patient Base
16:23 Hiring and Training Challenges
18:44 Navigating Team Dynamics in Startups
24:16 Reflections on Financial Foundations
27:39 Setting Goals for Growth and Stability 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 
Dr. Sam 
https://www.southboulderpediatricdentistry.com/about/philosophy
@sobopediatricdentistry
 
 

AYDP: Introduction to Patient Retention in Dentistry

Episode 35: In this episode we are joined by Special Guest, Angela Davis Sullivan! Join us as we discuss Building relationships with patients, Retention challenges and solutions, Effective patient scheduling techniques and so much more!
 
Chapters: 
0:00 Introduction to Patient Retention in Dentistry
1:57 The Importance of Communication and Team Training
6:06 Building Relationships with Patients
9:50 Personalized Care and Follow-Up Systems
14:53 Converting Emergency Patients into Regulars 
18:19 Emergency Preparedness in Healthcare Teams
19:59 Personalized Patient Care Strategies 
21:26 Retention Challenges and Solutions 
22:09 Effective Patient Scheduling Techniques 
23:25 Building Patient Relationships for Retention 
25:30 Creating a Follow-Up System 
26:51 Understanding Patient Priorities
28:47 Addressing Patient Inactivity 
31:04 Team Collaboration and Patient Trust 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 
Angela Davis Sullivan 
https://adaptivedentalsolutions.com/ 
https://linktr.ee/AngelaDavisSullivan 
 
 
 

AYDP: Introduction to Compliance Challenges in Dentistry

Episode 36: In this episode, we are joined by special guest Linda Harvey! Over the years, you may have known Linda Harvey as an OSHA/HIPAA consultant and trainer. What you might not know about Linda is that she's the Founder and Chief Knowledge Officer for the Dental Compliance Institute. DCI is an educational and membership-based organization focusing on a wide range of relevant risk management and compliance topics. DCI provides an added layer of assurance and peace of mind to your existing policies and procedures and annual compliance training. They accomplish that through  one-of-a-kind Train-the-Trainer courses, a vibrant compliance community filled with current resources and tools as well as 1:1 coaching. So if you're ready to level up your compliance knowledge and expertise, check out the Dental Compliance Institute and stop endless google searches for answers.
 
0:00 Introduction to Compliance Challenges in Dentistry 
2:07 Understanding Patient Rights and HIPAA
5:27 Navigating Security Rules and Risk Management 
9:12 The Importance of Training and Education 
12:46 The Role of Technology and AI in Compliance 
16:28 Business Associate Agreements and Accountability 
19:57 Future of Compliance in Dentistry 
23:53 Conclusion and Resources for Dental Practices 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 
Linda Harvey
linda@compliancepartners.net
 
 
 

AYDP: Enhancing Patient Experience and Handoffs

Episode 33: In this episode Michelle and Malika discuss Enhancing patient experience and Handoffs. Everything from the importance of follow-ups and communication to navigating financial conversations with patients! 
Chapters:
0:00 Enhancing Patient Experience and Handoffs
9:58 The Importance of Follow-Ups and Communication 
18:36 Measuring Case Acceptance and Treatment Plans
25:21 Navigating Financial Conversations with Patients 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.c...  
malika@ZarDentalConsulting.com  
Michelle Affanato
affinitymanagement.co 
michelle@affinitymanagement.co 

AYDP: Introduction to Alternative Hygiene Scheduling Models

Episode 32: Intro to Alternative Hygiene Scheduling Models 
In this episode Malika, Michelle, and special guest Rachel Wall discuss the importance of understanding Traditional, Assisted, and Alternative hygiene models, Benefits of incorporating Alternative hygiene into your practice, overcoming financial concerns in assisted hygiene, Implementing assisted hygiene into your practice, The role of dentists in hygiene care, and so much more! 
 
Chapters: 
0:00  Introduction to Alternative Hygiene Scheduling Models
1:29  Understanding Traditional vs. Alternative Hygiene Models
3:32  Benefits of Alternative Hygiene Scheduling 
7:13  Assisted vs. Accelerated Hygiene Explained
9:19  Overcoming Financial Concerns in Assisted Hygiene 
11:34  Implementing Assisted Hygiene in Practices 
14:49  Utilizing Assisted hygiene in Pediatric Practices 
18:31  Navigate State Regulations in Hygiene Practices
20:50  Maximizing Hygiene Productivity and Standards 
22:44  The Role of Dentists in Hygiene Care
29:44  Patient Capacity for Full-Time Hygienists 
31:17  Planning for Successful Implementation of Hygiene Models
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/ 
malika@ZarDentalConsulting.com 
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/  michelle@affinitymanagement.co 
 
Rachel Wall
Rw@inspiredhygiene.com 
 
 
 

AYDP: Insurance with Malika

Accelerating Your Dental Practice
Episode 30, Insurance with Malika
 
This time, Malika and Michelle offer insight on Insurance! The team discusses how long it takes for startups or acquisitions to start seeing insured patients and what this looks like as well as information on working with third-party administrators. Malika also discusses timelines, how to navigate the insurance process, and even small pearls of wisdom that you do not want to miss!
 
 
 
00:24                           Introduction and Malika Introduces The Insurance Topic
01:30                           How Quickly Can You Get in Network – The #1 Question
02:40                           Knowing What You’re In Network With
05:25                           Using the Data and Pulling Fee Schedules
07:30                           Deciding on Which Insurance to Utilize
09:30                           How Long Getting In-Network Can Take
14:00                           Credentialing
16:30                           Associate Onboarding and Credentialing
18:20                           Third Party Administrators
23:00                           Keeping on Top of Your Fee Schedules
27:00                           Reach out to the Insurance Carrier before Associating or Getting                                                    Credentialed
29:00                           Closing Goodbyes
 
 
 
 
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Team Building with Dr. Josh Kuykendall

Accelerating Your Dental Practice
Episode 29, Team Building with Dr. Josh Kuykendall
 
On this month’s episode, Malika and Michelle are joined by Dr. Josh Kuykendall. Dr.  Kuykendall owns a practice in Spring, Texas and has heaps of knowledge on team moral, keeping employees motivated, and building a good office culture. Dr. Kuykendall shares specifics about the office culture he has created and the types of team building activities he facilitates throughout the year. The team discusses why these types of events are so important and what they truly mean to the employees that participate. Dr. Kuykendall shares several amazing and unique things that his practice does but wait until the end of the episodes to hear about the massive turn out that Free Dental Day at the office had one year!
 
00:45                            Introducing Dr. Josh Kuykendall
02:45                            Profit Sharing and Employee Motivation
05:30                            Implementing Change and Sticking with It
08:35                            Weekly Gift Card Incentive Raffle
14:55                            Keeping Employees Happy
18:30                            Monthly Outing Incentive
23:35                            Quarterly Team Building
28:20                            Retention in Staffing and Impact
32:00                            Holiday Event for the Staff
34:00                            Holiday Bonuses and Attendance
40:50                            Free Dental Day
45:30                            Closing Thoughts
                                   
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
 
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
 
Josh Kuykendall
info@springdentist.com
https://www.springdentist.com/
https://www.instagram.com/springdentist/

AYDP: Mastering Time Management

Accelerating Your Dental Practice Episode 28, Mastering Time Management
On this episode, Malika and Michelle discuss time management within a practice. Join the team as they dive into how everyone in the office can become more efficient when they really focus on finding time for uninterrupted work and getting creative with the way that they do work. With their combined knowledge of clients and working in offices themselves, Malika and Michelle push further to really understand and breakdown where improvements can be made to the office schedule which is a major way to improve time management as well. When we understand what our days look like and truly evaluate our time realistically, improvements to efficiency can be made with ease!
00:55 Introduction and Time Management02:05 Scheduling and Keeping Time Estimates Realistic06:00 Setting Your Workspace up For Success07:55  Being Efficient in the Morning to Prepare for the Day10:35  Hygienists and Scheduling the Right Amount of Time16:55 Adjusting Appointment Time to Streamline the Patient Experience. 20:15 Challenges with Administrative Work21:45 Outsourcing for Time Efficiency23:00 Finding Time for Uninterrupted Work27:50 Getting Creative with Catching Up on Work29:00 Final Thoughts and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co

AYDP: Staffing

Accelerating Your Dental Practice Episode 27, Staffing
On this episode, Malika and Michelle tackle staffing within the practice. Topics such as proper onboarding, why checking references is so important as well as things to go over when presenting an offer letter are discussed. Malika and Michelle pull from client experiences and other issues that they have come across to give advice on everything from scheduling, to hiring the right HR company. For those with practices that need structure within the realm of staffing, this episode is full of valuable information to set a practice up for success.
00:31 Introduction with Malika and Michelle01:29 Staffing and What Hiring Looks Like Now02:15 Having a System for Onboarding06:30 References and Background Checks10:10 Job Description Overview12:05 Hours and Scheduling within the Office18:01 Taking Time Off21:21 How Proper Documentation Could Save the Practice
22:35 Having a Handbook and Hiring the Right HR Company
24:15 Abiding by Rules and Regulations29:59 Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
HR Companies Mentioned:
Bent Ericksen
Cedar Solutions
HR for Health

AYDP: Growing Your Practice with Dental Practice Expert Dr. David Maloley

On this episode, Malika and Michelle are joined by Dr. David Maloley. Dr. Maloley is a dental expert, author, speaker and coach focusing on creating dream dental practices. On this episode, hear Dr. Maloley’s takes on how to improve the practice as a whole, including topics like burnout, how to focus on the what drives employees, as well as how to create a productive office culture. The team dives deep into tricky employees, hiring the right fit to the team, as well as where to be able to compromise and balance. Finally, Dr, Maloley shares a final note and advice you’re sure to want to hear.
00:30 Introducing Dr. Maloley02:45 Burnout and Personal Breaking Points05:10 Most Common Burnout Symptoms and Signs09:00 Dos and Don’ts of Tackling and Confronting Burnout12:35 Cultivating a Culture in the Office14:30 Performance and Expectations16:30 Having Difficult Conversations and Sticking to Company Values 19:00 Book Recommendations for Communication20:35 Generational Differences and Work Life Balance28:50 Training and Setting Employees up for Success32:25 Advice for When Things Get Tough38:25 Final Advice and Closing
Malika Azargoon
ZarDentalConsulting.com https://www.linkedin.com/in/zardentalconsulting/ malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.coNew To Dental Bootcamp https://www.facebook.com/michelle.affinitymanagement/ michelle@affinitymanagement.co
David Maloley
https://relentlessdentist.com/ https://www.facebook.com/RelentlessDentist dr.dave@relentlessdentist.com