Malika and Michelle focus on patient care. How can dental practices ensure that patients feel
valued and cared for? To start, have systems in place to avoid excessive re-scheduling and long
wait times. Dentists shouldn’t take on more patients than they can handle, especially if they are
short-staffed. Decide what kind of experience you want patients to have when they walk in the
door. This might mean re-training your front desk, outsourcing work overseas, and turning away
new patients.
0:22 Topic of conversation
4:38 New patient number
9:45 Short-staffed offices
13:50 Scheduling chaos
18:40 Take care of staff
23:00 Your vision
30:00 Outsourcing
32:40 Outro
Malika Azargoon
ZarDentalConsulting.com
https://www.linkedin.com/in/zardentalconsulting/
malika@ZarDentalConsulting.com
Michelle Affanato
affinitymanagement.co
New To Dental Bootcamp
https://www.facebook.com/michelle.affinitymanagement/
michelle@affinitymanagement.co
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